Legal
Cookie Policy
Last updated: 1 June 2026
What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences, understand how you use the site, and improve your experience. Some cookies are essential for the site to work; others are optional.
Cookies We Use
These cookies are necessary for the website to function. They cannot be disabled.
| Cookie name | Purpose | Duration |
|---|---|---|
| __Secure-next-auth.session-token | Session management | Session |
| NEXT_LOCALE | Remembers your language preference | 1 year |
| cookie_consent | Stores your cookie preferences | 1 year |
Help us understand how visitors interact with our website so we can improve it.
| Cookie name | Purpose | Duration |
|---|---|---|
| _ga | Google Analytics — distinguishes users | 2 years |
| _ga_* | Google Analytics — session state | 2 years |
Enable enhanced functionality and personalisation.
| Cookie name | Purpose | Duration |
|---|---|---|
| inquiry_prefill | Pre-fills your name/email in enquiry forms | 30 days |
How to Manage Cookies
Cookie banner: When you first visit BalcanCare, you will see a cookie consent banner. You can accept all cookies, reject optional cookies, or manage your preferences individually.
Browser settings: You can also control cookies through your browser settings. Most browsers allow you to block or delete cookies. Note that blocking essential cookies may affect website functionality.
Opt out of Google Analytics: You can install the Google Analytics Opt-out Browser Add-on.
Third-Party Cookies
We use Google Analytics, which sets its own cookies. Google's privacy policy applies to how Google processes this data. We have configured Google Analytics to anonymise IP addresses and disable advertising features.
Changes to This Policy
We may update this Cookie Policy as we add new features or as regulations change. Check the "Last updated" date at the top of this page.
Contact
Questions about our use of cookies? Email privacy@balcancare.com.